Refund and Returns Policy

Overview

Thank you for shopping with Deed Digital Solutions LTD. We are committed to ensuring your satisfaction with every purchase you make from our e-commerce website. Please review the following Return and Refund Policy that outlines our guidelines and procedures regarding returns, refunds, and exchanges for computer hardware and accessories.

1. Returns

1.1. 7-Day Return Policy: We offer a 7-day return policy for eligible items purchased from our website. If you are not completely satisfied with your purchase, you may return it within 7 days from the date of delivery for a refund or exchange, subject to the conditions outlined below.

1.2. Eligibility Criteria: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Accessories and peripherals must be unopened and undamaged. Please note that certain products, such as software, downloadable products, and personalized items, are non-returnable.

2. Refunds

2.1. Refund Process: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7 business days.

2.2. Non-Refundable Items: Shipping costs are non-refundable. Additionally, any item not in its original condition, damaged, or missing parts for reasons not due to our error, as well as items returned beyond the 30-day window, may be subject to a partial refund or rejection.

3. Exchanges

3.1. Exchange Process: If you would like to exchange an item for a different model or variant, please follow the return process as outlined above. You can then place a new order for the desired item through our website.

4. Damaged or Defective Items

4.1. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will guide you through the necessary steps to arrange for a return, replacement, or repair, depending on the specific circumstances.

5. Cancellations

5.1. Order Cancellations: If you wish to cancel an order before it is shipped, please contact us as soon as possible. If the order has already been shipped, you may need to follow the return process outlined above.

6. Contact Us

6.1. For all return and refund inquiries, please contact our Customer Support Team at support@deed.co.ke . Our team is available every day of the week except Sunday from 9AM – 6PM.

Please note that this Return and Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or modifications.

By making a purchase on our website, you acknowledge and agree to the terms and conditions outlined in this Return and Refund Policy.

Thank you for choosing Deed Digital Solutions LTD for your computer hardware and accessory needs.